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 | Subscribe (€20.00) Sales / Sales to Customer Success You’ve made a sale and got a new customer. But can you keep that customer? Bad experiences can send a valued client to a rival business and put a dent in sales revenues. To prevent customer churn and inspire customer loyalty, the customer... | ||||
 | Subscribe (€20.00) Sales / Sales to Customer Success All the sales team needs to do is make sales, right? Then it’s up to the customer success team to take it from there. Well, not exactly. To give customers a great experience, the customer success team needs information. And the sales team is in... | ||||
 | Subscribe (€20.00) Sales / Sales to Customer Success It’s time to hand over a customer from sales to the customer success team. But this is no time to relax. A customer handoff is a tricky thing. When the handoff goes well, it lays a great foundation for the customer relationship. But if it goes... | ||||
 | Subscribe (€20.00) Sales / Sales to Customer Success Have you ever bought something because of an excellent sales pitch only to discover it doesn’t do what you thought it would? That’s not a good example of customer success! The sale may have gone through, but when customer expectations... | ||||
 | Subscribe (€20.00) Sales / Sales to Customer Success Gathering new leads and closing new sales is hard work. It takes time and energy to pursue new clients. But with existing clients, you can make easy sales, right? All you have to do is convince them to renew their contracts. Only… it’s not... | ||||
 | Subscribe (€20.00) Sales / Sales Mastery It’s not always easy to focus on what your customer is saying. You might be thinking about your next meeting, your phone ringing or your email pinging. These distractions happen regularly, after all. It’s natural that your concentration can... | ||||
 | Subscribe (€20.00) Sales / Sales Mastery When it comes to selling things, you’ve got it all, right? You’ve got the knowledge, the attitude, the sharp suit; what more could you need? Well, when you’re trying to get ahead, consider metaphorically swapping those loafers for a pair of... | ||||
 | Subscribe (€20.00) Sales / Sales Mastery You’ve got a great product. You’ve done your research and identified your customers. Maybe you’ve even had some initial contact or meetings with them. Great work so far. But what comes next? Time to put your feet up and let the sales roll... | ||||
 | Subscribe (€20.00) Sales / Sales Mastery You’ve already created your pipeline, done your research, and made those connections. Now it’s time to take the next step, to move the sale forward. That means delivering the best pitch you can to get the best result for everyone involved.... | ||||
 | Subscribe (€20.00) Sales / Sales Mastery Sometimes, it’s less about the product and more about the way that product is presented, right? Have you heard of the “Pet Rock”? In theory, that’s a product no one wants, needs, or would even consider buying. I mean, c’mon, it’s a... |
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